Return Policy

At CareFirst Specialty Pharmacy we value your business and do what we can to keep our patients and prescribers satisfied.

Non Prescription Products:

Your complete satisfaction is our primary goal. You may return any item shipped by CareFirst Specialty Pharmacy as long as it meets the following conditions:

  • When you receive your order, please check to make sure the items are received in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your shipment.
  • You should return the item to us within 30 days of purchase.
  • We do not accept items back that have been opened or used unless the product is damaged or defective.
  • We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc) In other cases, a return postage fee of $4.99 will apply.

Damaged, Defective, or Incorrect Items:

We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care immediately. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible. Please do not discard any items unless you have been directed to do so by a Customer Care Specialist.

Prescription and Compounded Medications:

We will return products received in error or damaged in shipping. Please notify us within 10 days of receiving the shipment. All medications returned to CareFirst Specialty Pharmacy must be authorized prior to returning a shipment. At CareFirst Specialty Pharmacy, we will follow all regulatory guidelines concerning the return of prescription medications regulated under the Board of Pharmacy. All unauthorized returns will be discarded and the product will not be credited. Under certain circumstances we will not be able to accept returns due to rules and regulations including but not limited to: Controlled substances, Hazardous materials, sold on a non-returnable basis, expired product, products damaged, soiled or adulterated, refrigerated or frozen products.